How to Write a Consumer Statement on Openroom
If your name appears in a listing on Openroom, you have the option to submit a Consumer Statement.
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What Is a Consumer Statement?
This gives you the opportunity to:
- Provide context about a past rental situation
- Share your side of the story
- Explain circumstances that led to a dispute, debt, or court order
- Highlight steps you’ve taken since the incident
Who Can Submit One?
Before publication, our team reviews each submission to ensure it complies with our content guidelines.
How to Submit a Consumer Statement
- Visit: https://openroom.ca/consumer-statement/
- Complete the form with your 200-word statement
- Submit for review
Guidelines When Writing Your Statement
- Keep it factual and concise
- Avoid profanity or personal attacks
- Focus on explaining circumstances clearly
- Stay within the 200-word limit
- Avoid stating anything about the other party in a negative light
- Avoid naming anyone by their full name (as we will need to revise that for you). Instead, you can write "the landlord" or reference initials.
A well-written statement can provide helpful context to future housing providers who view your record.
Hypothetical Example of what you could write:
"Following an unexpected divorce, my financial situation became severely disrupted. Joint accounts were frozen during legal proceedings, leaving me unable to access funds needed for basic obligations, including rent. As a single parent, I prioritized the immediate needs of my children during an already devastating transition. Despite my best efforts to communicate with my landlord and negotiate a payment arrangement, the situation escalated to eviction. This was an isolated, circumstance-driven event entirely outside my normal financial behaviour. I have since stabilized my finances, re-established credit responsibly, and am committed to providing a stable home for my family."