How to Dispute a Rental Debt
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Weiting Bollu
Last Update 11 days ago
How to Dispute a Rental Debt Record inside Openroom
Who can use this feature
→ Anyone using Openroom’s Rental Debt Ledger product. More specifically, as a Tenant whose Landlord claims they owe rent.
Subscription Plans
→ Anyone on the Openroom Community plan→ Anyone on the Openroom Plus plan
Does every dispute get looked at?
Yes.
When an amount is disputed, Openroom will review your dispute within 10 business days from the time you file this dispute.
However, disputes made without supporting evidence will be rejected. You will be notified of the rejection to investigate further.
How do I dispute?
You must have an Openroom account before you dispute because we need to validate you and that it's associated with an open Rental Debt record reported through Openroom.
Instructions to Dispute
4. Find the Rental Debt Record you are disputing. It is based on the rental unit address
5. Click on File a Dispute button on the right hand side
6. Fill out the Rental Debt - Dispute Form
What does the dispute process look like?
2. We review the evidence and/or explanation.
3. We reach out to the filer of the dispute.
4. We wait 7 business days for a response back.
5. If no response back, we proceed with your claim.
6. If response back, we look at the evidence both parties supplied to make an update on your rental debt file to pause the file.